Refund and Returns Policy

Welcome to Centric Zone. We value your satisfaction and want to ensure a smooth refund and returns process. Please read our policy carefully to understand the guidelines for eligibility, refunds, exchanges, gifts, shipping returns, and how to seek assistance.

Refund and Returns Timeframe:

Our refund and returns policy lasts for a period of 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer you a full refund or exchange.

Eligibility for Returns:

To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging. Please note that certain types of goods are exempt from being returned, including perishable items (such as food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

Non-Returnable Items:

In addition to the above, the following items are non-returnable:

Gift cards

Downloadable software products
Some health and personal care items
Proof of Purchase:
To complete your return, we require a receipt or proof of purchase. Please retain this documentation for the refund or return process.

Return Shipping:

Please do not send your purchase back to the manufacturer. You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, especially for returning expensive items. We cannot guarantee that we will receive your returned item.

Refunds Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, a credit will be applied to your credit card or original method of payment within a certain amount of days, as determined by your bank or card issuer.

Late or Missing Refunds:

If you haven’t received your refund yet, we recommend checking your bank account first. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done these steps and still haven’t received your refund, please contact us at for further assistance.

Sale Items:

Only regular-priced items may be refunded. Sale items are not eligible for refunds.


We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at

Once we verify and approve your return request, we will generate a return label and send it to your email. Kindly use the label to send the item back to us at the provided address.

Upon receiving the returned item and verifying its condition, we will proceed with the exchange or issue a replacement as needed. If you have any questions or need further assistance regarding returns, please feel free to reach out to us.

Thank you for your understanding, and we appreciate your support. If you have any inquiries, don’t hesitate to contact us


If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of your return.

Need Help?

If you have any questions or require assistance regarding refunds and returns, please contact us at Our dedicated customer support team is here to help you.

Thank you for choosing Centric Zone. We appreciate your business and strive to provide exceptional service throughout the refund and returns process.

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